Intro 8 Generation 2 Installation and Configuration Guide

Intro 8 Generation 2 Installation and Configuration Guide

Document: 235.01J — Qmatic

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Copyright Notice

The information in this document is subject to change without prior notice and does not represent a commitment on the part of Q-MATIC AB. All efforts have been made to ensure the accuracy of this manual, but Q-MATIC AB cannot assume any responsibility for any errors and their consequences. QMATIC and QWIN are registered trademarks or trademarks of Q-MATIC AB. Reproduction is not allowed without written permission.

COPYRIGHT © Q-MATIC AB 2023.

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1. Introduction

1.1 Presentation

Intro 8 Generation 2 (Intro 8 G2) is a Qmatic kiosk where customers can select a service and receive a ticket with information. It has a touch screen and a colour LCD, is designed to connect to Orchestra via a network cable, and is built on the Hub platform — providing standard kiosk functionality plus the full Hub feature set.

1.2 Preparations — Checklist

Hardware installation preparation:

Preparation Step	Check	N/A
Check which network plug the cable from the printer should connect to and how long the cable will be.
Check which power plug the cable from the power supply should connect to and if an extension is needed.

Software setup preparation:

Preparation Step	Check	N/A
Obtain a static IP address, subnet mask, and gateway from the network administrator. (DHCP with a fixed address is supported for convenience but static IP is required for production.)
Confirm that ports 3477 (UDP), 3478 (TCP and UDP), and 3479 (TCP) are open. These are the default ports for communication between the ticket printer and GW 1745 / Device Controller / Q-Win.
Gather: Orchestra version; Orchestra central host/IP and port; Queue Agent host/IP and port (if not localhost); SSL requirements and certificates; branch prefix; kiosk Unit ID in Orchestra; Device Controller Unit ID in Orchestra.
License key available if needed.

1.3 Recommended Setup Order

1. Mount the hardware and accessories (section 2.2).
2. Connect the cables (section 2.3).
3. Insert a ticket roll (section 2.4).
4. Log in to the configuration pages and complete software configuration — network settings, server settings, etc. (sections 3 and 4).

1.4 Security at Intro 8 G2

The software is locked down; only the ports required to communicate with Orchestra and other Qmatic products are open. No SSH or FTP access is available. Intro 8 G2 is equipped with a physical key lock securing all cables. All software updates are provided by Qmatic in a compressed and signed format.

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2. Hardware Installation

2.1 The Main Parts

Part	Description
Blue LED	Steady glow: printer working correctly. Blinking: lost contact with system server.
Touch screen and colour LCD	8" capacitive touch screen with colour LCD.
Top	Contains all electric and mechanical parts except the ticket roll: touch screen, LCD, circuit board (computer), and print unit.
Bottom	Compartment holding the ticket roll on its spindle.
Hinges, spring and spindle	One spindle, two screws, one spring, and two hinge arms.
Hook and slot	Hook on the top and slot at the bottom on each side, keeping the unit closed.
Lid	Covers the circuit board and cables; can be opened to access cables.
Lock	Key lock in the bottom that locks the top to the bottom.
Print unit	Thermal print head integrated with paper feed mechanism. Three light-sensitive sensors at the printer opening for ticket positioning and paper jam prevention.
Stickers (serial number and MAC)	MAC address sticker on the circuit board; serial number sticker on the lid.
Ticket roll	Placed in the bottom compartment. Replaced by opening with the key. Paper has special perforation (patent pending) for easy tear-off.
Ticket roll spindle	Holds the ticket roll and allows it to spin. Rests in two holders on each side of the compartment.
Paper feed button (FEED)	Short press: feeds paper. Long press: prints a settings ticket. Also restarts the printer.
Power button	Restarts the printer.
Rescue button (RESC)	Hold during power on: starts in rescue mode (e.g. after failed firmware upgrade). Short press during normal operation: opens the touch screen setup page. Hold for 20 seconds during normal operation: resets configuration.
Status LEDs	Indicate printer status (sys and pwr).
Network LEDs	Indicate network status (act and link).

2.2 Mount the Intro 8 G2 on a Stand

Three stand types are available: floor pedestal, table stand, and wall bracket. All use the same nut-plate and two-screw mechanism to secure the kiosk to the stand. The nut-plate is loosely pre-mounted inside the kiosk, then lowered onto the stand slot and tightened.

2.2.1 Mounting on a Table

1. Fasten the nut-plate loosely with the two screws inside the kiosk.
2. Lower the unit onto the table stand, placing the nut-plate behind the slot, then tighten the screws.
3. Route the cables through the stand and into the kiosk.

Optionally, use the steel bracket to fix the stand to the table.

2.2.2 Mounting on a Wall

1. Fasten the nut-plate loosely inside the kiosk.
2. Lower it onto the wall bracket, placing the nut-plate behind the slot, then tighten the screws.
3. Route the cables through the bracket and into the kiosk.

2.2.3 Placing on the Floor (Floor Pedestal)

First assemble the floor pedestal, then mount the unit.

Assemble the floor pedestal:

1. Place the tube and power supply in the lower half of the foot; route the power cable and network cable up into the tube.
2. Slide the upper half of the foot down on the tube.
3. Slide the nut-plate with the two screws down to the bottom of the tube slot and tighten.
4. Put the long plastic cover in the tube slot.

Mount the kiosk on the pedestal:

1. Fasten the nut-plate loosely inside the kiosk.
2. Route the cables through the tube and into the kiosk.
3. Lower the unit onto the tube, placing the nut-plate behind the slot, tighten the screws — being careful not to squeeze the cables.

Fix the stand to the floor with screws.

2.3 Connect the Cables

Two cables connect to Intro 8 G2: the power cable and the network cable. A 1745 cable and a swipe card reader can also be connected.

1. Open the top of the kiosk by simultaneously pressing the two hooks beneath the top casing on both sides. Push the hooks away from you to release.
2. Remove the lid covering the circuit board by pressing the latch at the bottom of the lid.
3. Route all cables through the stand and into the bottom compartment, behind the spring arm but in front of the hinge spindle. Lift the spring arm slightly if needed. Route cables through the slots in the circuit board compartment up to the connectors at the top.
4. Replace the lid.

5. Close the kiosk.

2.4 Insert Ticket Roll

1. Simultaneously press the two small hooks on the sides to open the kiosk casing and access the ticket roll compartment.
2. Lift the spindle from the bottom compartment.
3. Ensure the tip of the first ticket on the new roll is clean and straight. Tear off any damaged tickets.
4. Put the spindle through the new roll. Place the spindle and roll back in the holder in the correct orientation. Tickets should feed from the back of the roll.
5. Insert the ticket into the paper inlet following the arrows. The mechanism will grasp the ticket and feed it through automatically.
6. Close the unit.

Press a ticket button to print a test ticket and verify the printer is working correctly.

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3. Set Up Software and Get Started

3.1 Software Setup Overview

Complete the following steps to get the kiosk operational:

1. Activate the license key and upload certificates if needed (sections 3.6 and 3.8).
2. Set network parameters (section 3.7).
3. Enable and configure the queue agent and device controller if required (sections 3.9 and 3.10).
4. Configure server settings and set the touch screen start page (section 3.11).

3.2 Intro 8 G2 System Overview

Intro 8 G2 has a processor with touch screen and LCD, and a ticket printer. The processor runs a web browser that communicates with the Orchestra web server. The ticket printer communicates with the Orchestra queue server. Intro 8 G2 only stores the address of the start page; all HTML/QSP pages reside on the web server.

Operating Modes

• Queue Agent + Device Controller (GW1745) — Most common in a distributed environment.
• Queue Agent only — When no Qmatic hardware devices in the branch require the Device Controller.
• Device Controller only — When using the central queue agent instead of distributed mode.

3.3 Orchestra Prerequisites

• A layout/surface for the kiosk touch screen and tickets must be prepared in Orchestra.
• The kiosk unit type must be added to the branch equipment profile (configure Unit ID and touch application at equipment profile level; kiosk IP address at branch level).
• The device controller unit type must be added to the branch equipment profile.

3.4 Access Configuration Pages

External configuration pages (browser):

1. In a browser, go to http://<ipaddress>/admin. The factory default IP address is 192.168.0.17.
2. If a security warning appears, click Advanced then Proceed.
3. Log in with:
   • Username: InstallAdmin
   • Default password: ulan

Internal configuration pages (touch screen): See section 5.2.

3.5 Reset Configuration

Use to reconfigure from scratch, fix a suspected misconfiguration, or recover a lost password.

1. Press and hold the rescue button for 20 seconds until the unit beeps 3 times.
2. The unit restarts automatically.

What is affected by reset:

• Any installed queue agent is removed (including database, media, and log files).
• License is not affected.
• Web cache is cleared.
• Network configuration is reset; WAN IP address returns to 192.168.0.17.
• Log files are not removed (except queue agent log files).
• Installed patches are not removed.

3.6 Handle Licenses and MyQmatic

Intro 8 G2 requires both a MyQmatic SD card and a license. The MyQmatic SD card (factory installed) serves as storage for the queue agent media folder and as a license holder. The card can be moved between units, transferring all data including the license.

Activate License Online

1. Ensure Intro 8 G2 has internet access and a Primary DNS is configured (e.g. Google DNS: 8.8.8.8 or 8.8.4.4).
2. Go to Basics > License, enter your license key in the yellow field, and click Activate.

Activate License Offline

1. Enter your License Key and click Activate offline.
2. Download the generated file.
3. Go to Qmatic World and upload the file in the licensing tab.
4. When you receive a license file (*.sli), place it in a suitable directory.
5. In the kiosk configuration pages, click Select file and upload the license file.

3.7 Configure Network Settings

Go to Network > Network. Available settings:

• Hostname — Reported to the DHCP server if using DHCP mode.
• Primary DNS — Name server IP (default: 8.8.4.4).
• Secondary DNS — Secondary name server IP.
• DHCP — Check to obtain IP automatically. Recommended: uncheck and use a static IP for production.
• IP Address — Static IP address for the kiosk.
• Netmask — Network mask.
• Gateway — Gateway IP address.
• MAC — Interface MAC address (read-only).
• Link Mode — Network speed selection.
• Proxy — Enable proxy; enter HTTP/HTTPS proxy host address and port.

Click Apply when done.

3.8 Secure Communication

It is highly recommended to configure Intro 8 G2 to use HTTPS/SSL/WSS for all communication. A default self-signed certificate is used on first access — proceed past the browser security warning via Advanced > Continue.

Certificate Types

• Trusted certificates — Used when Intro 8 G2 acts as a client (e.g. making requests to Orchestra). Usually from a trusted Certificate Authority (CA). If Orchestra uses a public CA certificate, Intro 8 G2 checks it automatically — no manual upload needed. For a private CA, upload the same certificate that Orchestra uses.
• Server certificates — Used when Intro 8 G2 acts as a server (e.g. browsers accessing the configuration pages). Upload file in PEM format containing the private key, public key, and certificate chain. Note: this certificate is not used by the queue agent; queue agent certificates are managed from Orchestra.

Upload Certificates

1. Go to Network > Certificates.
2. Click Upload certificate (file must be in *.pem format).
3. Save and restart Intro 8 G2 after uploading.

3.9 Manage the Queue Agent

Go to Queue Agent > Enable. Available settings:

• Name — Must be unique. Appears in Orchestra’s list of queue agents.
• Central Orchestra Host — IP address of the central Orchestra host.
• Central Orchestra Web Socket Port — Port for communication with Orchestra.

Click Save and restart Queue Agent. Verify the queue agent appears in System Administration in Orchestra and is selected for the correct branch in Business Configuration > Branches.

To remove the queue agent database: click Remove Queue Agent’s database and restart Queue Agent.

3.10 Manage the Device Controller

Go to Device Controller > Enable. Available settings:

• Branch Prefix — Branch prefix as set in Orchestra.
• Id — Unique unit ID of the device controller, set in Orchestra.
• Server — IP address of the queue agent. Use 127.0.0.1 when connecting to the queue agent in the same kiosk.
• Port — Port for communication with the queue agent.
• Debug — Enable debug logging to file.
• SSL — Connect to the queue agent using a secure connection. Requires the queue agent to have a WebSocket secure port configured.

Click Save and Restart Device Controller.

3.11 Configure the Server Settings

Go to Kiosk > Server and select a connection mode. If using surfaces created for an older Intro kiosk, check Scale up content to compensate for the higher resolution of Intro 8 G2.

3.11.1 Browser Mode

• Start URL — Complete URL of the start page, e.g.:

  http://<ipaddress>:<port>/touchScreen?unitId=branchId:unitId
  Example: http://192.168.2.230:8080/touchScreen?unitId=CEN:Intro8

• Show connection details on screen — Show network info (IP address, target URL) on the startup screen.
• Debug — Enable logging from the JavaScript console and connection information.

3.11.2 Orchestra R5 and Later

• Server — IP address of the Queue Agent server.
• Port — WebSocket port for communication with the queue agent server.
• Branch Prefix — As configured in Orchestra (e.g. GBG).
• Id — Unit ID of the kiosk in Orchestra Business Configuration.

Click Save settings and restart browser.

3.11.3 Orchestra R4

• Server — Server hostname or IP (default: localhost).
• Port — Server port number.
• Id — Unit ID of the device in Orchestra.

Click Save settings and restart browser.

3.11.4 Solo/Q-Win

• Server — Server hostname or IP (default: localhost).
• Port — Port for communication with the system server.
• Unit Number — Device number (e.g. 1 for “Printer 1”).
• Start Page — Page the kiosk should load (default: index.html).
• Username — Username for Solo/Q-Win login.
• Password — Password for Solo/Q-Win login (optional).

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4. Additional Software Configuration

4.1 View and Download Log Files

Go to Status > Log Files. Select a log from the dropdown to view it. Available logs: System log, System log from last bootup, Device Controller, Browser, Agent Daemon, Queue Agent. The last 1,000 lines are displayed, refreshed every 10 seconds.

• Click Copy to Clipboard to copy the log for pasting into a text editor.
• Click Download logfiles to download all logs as a package (also includes configuration files and system status output).

4.2 Backup and Restore Settings

Go to Status > Backup and restore settings. Useful for support or rolling out the same configuration to multiple units.

To handle several units:

1. Apply patches to one unit.
2. Download the backup file using one of the options:
   • Download backup without Queue Agent — All settings, without Queue Agent and Java binaries.
   • Download backup including Queue Agent — All settings including Queue Agent and Java binaries.
   The downloaded file is named qep_backup<date_time>.tgz.
3. Restore the other units using the downloaded backup file.

To modify a backup file before restoring (Windows, using 7-zip):

1. Extract the downloaded .tgz file into its own folder.
2. Right-click the single file without extension inside and select Extract here from the 7-zip menu. The data and opt folders and version.json will appear. Delete the temp file.
3. Make the required modifications.
4. Right-click the folder and select Add to archive from 7-zip. Select tar as the archive format (not .7z or .zip — these create incompatible restore files).
5. Right-click the resulting .tar file and select Add to archive again. Choose .gzip format and change the output file extension to .tgz.
6. The resulting .tgz file can now be used as a restore file.

To restore: Click Restore backup, select the .tgz file, click Upload settings. Click Apply when done.

4.3 Configure Date and Time

Go to Basic > Date and Time:

1. Select sync type: Manual, NTP (Network Time Protocol), or HTP (HTTP Time Protocol). For NTP/HTP, enter up to 3 server hostnames or IPs — recommended: your Orchestra server.
2. Set the timezone.
3. Click Apply.

4.4 Change Password

1. Go to Basic > Change Password.
2. Enter the current password and the new password twice. The password must be 8–64 characters.
3. Click Apply.

4.5 Use Specific Fonts in Tickets

Only TrueType fonts (.ttf) can be uploaded.

1. Go to Basic > Fonts and click Upload font.
2. Choose a .ttf file, click Open, then Upload.
3. After uploading, manually restart the queue agent and/or kiosk (e.g. from the Queue Agent tab).

4.6 802.1X Authentication

802.1X is a standard for port-based network access control. Supported EAP methods: EAP-MD5 (username/password) and EAP-TLS (certificates). Network authentication is supported for the WAN port only.

1. Go to Network > 802.1X Authentication.
2. Check Enable.
3. Select EAP Type.
4. Enter required settings and upload required files (.pem format only).
5. Click Apply and wait for settings to be applied.

4.7 Scan Ports

Scan ports to verify Orchestra connectivity.

1. Go to Network > Port Scan.
2. Enter Target Host (IP or hostname of the Orchestra agent) and the ports to scan (pre-filled with standard ports; add or remove as needed).

4.8 Upgrade Firmware

Two upgrade methods available:

Method A — Firmware Upgrade tab:

1. Click Choose file and select the firmware file (.tar format required).
2. Click Upgrade. The process normally takes 5–10 minutes. Progress is displayed in the GUI.

Method B — HW Update Agent:

1. Go to Basic > HW Update Agent and check Enable.
2. Enter Name, Host, and Port.
3. Click Apply.

4.9 Enable Daily System Reboot

1. Go to Basic > Reboot and select Enable.
2. Enter a time in HH:MM format.

4.10 Enable Daily Browser Restart

1. Go to Kiosk > Server.
2. Under Daily embedded browser restart, check Enable restart.
3. Enter the restart time in HH:MM format.
4. Click Save settings and restart browser.

4.11 View and Download Screenshot

Go to Kiosk > Server > Screenshot to see a live screenshot of the media player (auto-refreshes every 5 seconds). Click the download button to save the current screenshot.

4.12 Configure Touch Sound Volume

1. Go to Kiosk > Touch Controller.
2. Set the volume level.
3. Click Apply.

4.13 Configure Backlight Level

Go to Kiosk > Backlight. Default backlight level: 7.

• Default backlight level — Backlight during normal operation.
• Enable schedule — Set a reduced backlight level during non-business hours. Enter From and To times, and the Schedule backlight level. Set to 0 for a black screen (touch screen remains active).

4.14 Identity Tools

Go to Kiosk > Identity Tools to set which card readers are in use. Click Save and Restart/Stop Identity Tools when done.

4.15 Configure LED Flash and Feed Distance

Go to Kiosk > Printer:

• Enable LED flash — Make the blue LED flash on lost system connection.
• Feed distance — Distance the ticket is fed out after printing (valid values: 50–600; standard for Intro 8: 95).
• Debug — Enable logging from the printer application.

Click Save and Restart Printer.

4.16 Hide IP Address from Startup Screen

Go to Kiosk > Server and uncheck Show connection details on screen. Only time, version, and connection state will be shown.

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5. Configuration in Touch Screen

5.1 Introduction

The internal configuration pages on the touch screen allow basic configuration. Tabs available: Network, Server, Hardware, Date and time, Change Password.

5.2 Log In to Internal Configuration Pages

Access the internal configuration pages in two ways:

• When the kiosk powers on, the login page is displayed briefly.
• During normal operation, press the rescue button.

Select Login and enter the password using the on-screen keyboard. Default password: ulan. If no action is taken after a short while, the start page loads. Press Connect to start normal operation immediately.

5.3 Manage Network Settings

In the Network tab, configure:

• Use DHCP — Enable for dynamic IP. Requires a DHCP server on the network. Disables IP Address, Netmask, and Gateway fields.
• IP Address — Static IP (e.g. 192.168.1.234).
• Netmask — Network mask (e.g. 255.255.255.0).
• Gateway — Gateway IP (e.g. 192.168.1.1).
• Primary DNS — Name server for resolving IP addresses.
• Secondary DNS — Secondary name server.
• Hostname — Unit hostname (1–63 characters: [a-z], [0-9], or ‘-’). Reported to the DHCP server in DHCP mode.
• Network speed — Auto / 10/Half / 10/Full etc.

Select Save when done.

5.4 Configure Server Settings

In the Server tab, select the connection mode: Orchestra R5 or later, Orchestra R4, Solo/Q-Win, or Browser mode.

5.4.1 Orchestra R5 and Later

• Server — Queue agent hostname or IP (default: localhost). Start URL is fetched from Orchestra.
• Port — WebSocket port for the queue agent server.
• Branch Prefix — As configured in Orchestra (e.g. GBG, AB1).
• Id — Unit ID in Orchestra.

5.4.2 Orchestra R4

• Server — Queue agent hostname or IP (default: localhost).
• Port — Server port number.
• Id — Unit ID in Orchestra.

5.4.3 Solo/Q-Win

• Server — Queue agent hostname or IP (default: localhost).
• Port — Port for communication with the system server.
• Unit Number — Device number (e.g. 1 for “Printer 1”).
• Start Page — Page to load (default: index.html).
• Username — Solo/Q-Win login username.
• Password — Solo/Q-Win login password (optional).

5.4.4 Browser Mode

• Start URL — Complete URL of the start page, e.g.: http://192.168.2.230:8080/touchScreen?unitId=CEN:Intro17

5.5 Scale Up Screen Content

Go to the Hardware tab and check Scale up screen content if using surfaces created for an earlier Intro 8 (required due to the higher resolution of Intro 8 G2).

5.6 Configure Date and Time

Go to the Date and Time tab. Select Manual, NTP, or HTP. Enter the timezone (auto-set from Server settings when using Orchestra R5 or later).

• Manual: Date format YYYY-MM-DD; Time format HH:MM.
• NTP/HTP: Enter up to 3 server IP addresses.

5.7 Change Password

Go to the Change Password tab. Enter the old password and the new password, then click Save.

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6. Troubleshooting

Condition	Possible Cause
No picture on the screen	No power. Or no connection with system server: network not working, wrong network parameters (IP address), or system server not running.
Blue LED is not on	No power.
Blue LED is blinking	No connection with system server: network not working, wrong IP address in printer and/or server, or system server not running.
No ticket when button pressed and blue LED is on	No tickets in print unit.
Ticket does not come out fully	Ticket jam (see Service & Maintenance Guide). Paper dust in printer (see Service & Maintenance Guide). Incorrect type of tickets.
Printing over ticket edge	Incorrect type of tickets.
All tickets are blank	Ticket roll inserted backwards.
Low print quality	Incorrect type of tickets. Paper dust in printer: clean the print head.

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7. Hardware Parts and Technical Specification

7.1 The Kiosk, Accessories and Stands

Name	Art. No.	Description	Package Contains
Intro 8 US/Eur	10213053	Kiosk Intro 8 G2 with power supply PS 24 V, 4 A (art no 10100938, Meanwell GST90A24), ticket roll, printed Quick Guide, keys.	1 of each
Ticket roll, black	10900085	Ticket roll for Intro kiosks. Special perforation (patent pending) for easy tear-off.
Magnetic Card Reader Swipe	11340120		1 piece with mounting instructions
Column upper 1100	10213202	Tube 1100 mm with cover strip. For routing cables from a ceiling.	1 piece
Extension Bracket Upper Column	10213225	Bracket for attaching two columns to increase total length.
Extension cable	11040316	Power extension cable, 3.5 m. For use with Upper column 1100.	1 piece
Signboard	10930401	Signboard for upper column tubes.	1

Name	Art. No.	Package Contains
Table stand	10213204	Table stand ×1, fastening bracket ×1, rubber feet ×4, double adhesive tape, nut plate kit ×1
Wall bracket	10213205	Wall bracket ×3, nut plate kit ×3
Floor pedestal P3310, single pack	10213209	Foot ×1, tube ×1, cover strip ×1, end cap ×1, nut plate kit ×2
Floor pedestal P3310, 2-pack	10213206	Foot ×2, tube ×2, cover strip ×2, end cap ×2, nut plate kit ×4
Stabilization kit	14111369	Stabilization kit for pedestal P3310 — one kit of 6 pieces
Pedestal P3311	10213210	Profile w/ hardware ×1, foot w/ lid and hardware ×1, wall bracket w/ hardware ×1, top lid w/ plugs and hardware ×1, plastic strip ×3
Pedestal P3311 Extension	10213220	Profile w/ hardware ×1, plastic strip ×3
Pedestal P3311 Tube Bracket	10213230	Bracket ×1, lid ×1, set of screws ×1

7.2 Technical Specification

Specification	Details
Product name	Intro 8 G2
Server system	Qmatic Orchestra
Size	165 × 185 × 288 mm / 6.5 × 7.3 × 11.3 in (W × H × D)
Weight	2.02 kg / 4.45 lb (including ticket roll)
Printing method	Thermal printing
Printing speed	Max 140 mm/s, 8 dots/mm (203 dpi)
Paper type	Thermal sensitive (Qmatic ticket rolls recommended)
Power requirement	24 V DC, 4 A. External power supply 100–240 V AC, 50–60 Hz included (art no 10100938, Meanwell GST90A24)
Power consumption	Standby: ~25 W. Printing: 125 W max, 1 sec max
Back-up battery	CR2032, 3V, lithium. Risk of explosion if replaced with incorrect type. Dispose per local regulations.
Temperature	Operating: 10–40 °C. Storage: 0–40 °C
Relative humidity	Operating: 15–75%. Storage: 10–90%
Network speed	10/100 MBit Ethernet
Connectors/cables	RJ45 — CAT5 — S/FTP or better. Cable must be flexible and withstand bending.
Display	Touch capacitive, 104.4 × 170 mm. Resolution: 1024 × 600 px. Contrast: 600:1. Luminance: 400 cd/m². Viewing angles: 80° all directions.
Print head life	More than 1.65 million standard tickets (60 mm) at 12.5% print rate
Safety/regulations	CE, RoHS2, WEEE

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Q-MATIC AB, Box 198, SE-431 23 Mölndal, Sweden. Phone: +46 31 756 46 00. Email: info@qmatic.com. Web: www.qmatic.com